Questions & Answers

All of our artworks are 100% hand-painted and made to order.

• Processing Time: 1–2 weeks for most custom paintings.

• Shipping Time: 3–7 business days via FedEx, DHL, or UPS.
  You can typically expect to receive your artwork within 10–14 days after placing your order. For bulk or special orders, please contact us at info@artreoa.com for an accurate timeline.

We offer three options:

• Rolled Canvas: Shipped in a sturdy paper tube. You’ll need to frame or stretch it locally.

• Framed or Stretched: Comes with hanging hardware ready.

• Custom Framing: Available upon request.

We use protective, professional packaging to ensure safe delivery:

• Rolled Paintings: Packed in heavy-duty paper tubes.

• Framed/Small Pieces: Packed in secure cardboard boxes.

• Large Framed Pieces: Shipped in custom-built wooden crates.
  Every package is insured and handled with care.

If your item hasn’t shipped yet, we’ll do our best to accommodate changes. Please contact us as soon as possible at info@artreoa.com.

Yes, cancellations are accepted before your order has shipped. Just reach out to us via email or your account dashboard.

We accept Visa, MasterCard, American Express, Discover, as well as PayPal and Shop Pay.
Even without a PayPal account, you can pay using a credit/debit card via the PayPal guest checkout option.

Yes! We offer free worldwide shipping to most destinations.

We ship with trusted express couriers like DHL, FedEx, and UPS.

Yes, all shipping costs are included in your order total—no hidden fees.

Absolutely. Every shipment is fully insured for peace of mind.

Yes, we can arrange delivery to a different person or address. Let us know if it’s a gift or surprise—we’ll coordinate accordingly.

We offer a 30-day hassle-free return and exchange policy.
If you’re not 100% satisfied, you may return the painting in its original condition and packaging for a full refund or replacement.

How long does a refund take?
Once we receive your returned item:

• PayPal: Refunds processed in 1–3 business days.

• Credit Card: Refunds typically appear within 7–14 business days.

We carefully inspect and pack all artwork, but if damage occurs:

1. Unpack in front of the courier, if possible. Have them note any visible damage.

2. Take clear photos of the packaging and artwork damage.

3. Keep all packaging until we resolve the issue.
   Contact us immediately at info@artreoa.com — we’ll handle the courier claim and arrange a replacement for you.

Depending on your country, local import taxes may apply. These are not included in the purchase price and are the buyer’s responsibility.
For U.S. customers, orders under $800 are duty-free. We’re happy to help communicate with customs if needed.

We’re here to help!
Reach out to us anytime at info@artreoa.com or through our Contact Page. We’re always happy to assist you.